Return & Refund Policy
At Qavelyntro, customer satisfaction is our priority.
If you are not completely satisfied with your purchase, we are here to help.
Return Period
Customers may request a return within 30 days after receiving their order.
To be eligible for a return:
-
The item must be unused
-
The item must be in its original condition
-
Proof of purchase is required
Return Process
To request a return, please contact:
Please include:
-
Order number
-
Reason for return
-
Photos or videos if the product has an issue
Our customer service team will review your request and provide further instructions.
Refunds
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
Approved refunds will be processed to the original payment method.
Please allow several business days for your bank or payment provider to complete the refund.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.
We will work with you to provide a suitable solution.
Non-Returnable Items
Some products may not be eligible for returns due to hygiene, safety, or personal-use reasons.
Contact Information
For return and refund requests:
Email:
support@qavelyntro.com